FAQ

Frequently Asked Questions

• Are your doctors board certified?
  Yes, our physicians are certified by the American Board of Orthopedic Surgeons.
• What is your no-show policy?
  You must arrive within 10 minutes of your scheduled appointment. Please call if you are unable to make your scheduled time. The no-show fee is $25.00. If you are charged a no-show fee, you will be required to pay this before you are seen for another appointment.
• What do I need to bring with me to my appointment?
  You must bring a photo ID, your insurance card(s), medication list(s) and any prior test results such as MRI’s, x-rays, etc.
• Why can’t I pick up my spouses / parents prescription?
  You can as long as we have a consent from the patient documented.
• Do I have to fill out paperwork at every visit?
  No. However, you will be required to update your information once a year. Also, you may be asked to fill out some information if you are being seen for a new problem since your last visit.
• I do not want to see the Physician Assistant. Can I request the doctor?
  Yes. You must request to see them at the time your appointment is made and it will be documented in your chart.
• How long do I have to wait to receive my records?
  Generally we try to accommodate your request as soon as possible; however, it could take from 7-10 business days.
• What payment options do I have?
  We accept cash, check or credit/debit card, Care Credit & ACH.

• Do you treat neck or back pain?
  Dr. Morris sees nonoperative fractures of the spine only, but does operate on lower back pain stemming from the pelvis or SI joints.
• Do you know any doctor that will see me for my neck or back pain?
  Yes. Depending on your situation, you may need to see a chiropractor, a neurosurgeon or a pain specialist. Dr. Richard Berkman is a neurosurgeon based out of Nashville that comes to our office every Wednesday. His office number is 615-986-1256.
• I’ve noticed other patients being called back before me. Why?
  We have multiple physicians and assistants who see patients on a daily basis. More than likely, those patients are not being seen by your provider.
• What is the policy on seeing patients by appointment time?
  All patients are seen according to appointment time and not check-in time.
• I had an appointment with the doctor, why isn’t he here?
  Our physicians are on-call with Tennova Healthcare – Clarksville. If for some reason, they are paged for an emergency situation, he may need to leave to assess the situation.
• Is there a charge for copying my medical records?
  Yes. The fee is based on the amount of pages to be copied. Please contact our office for details.
• What insurances do you accept?
  We accept most insurances. Please visit our insurance page for a current list.
• Can I make a payment over the phone?
  Yes. Please contact our office at 931-905-1001.